Privacy Policy

Who we are

Franks Media ("we", "us", "our") is a design and development studio based in the United Kingdom. We are the data controller for the personal information collected through franks.media.

If you have any questions about this policy or how we handle your data, contact us at [email protected].

Information we collect

We only collect what we need to respond to you and run our website:

• Contact details you give us — your email address, and any message you choose to include when you submit an enquiry form.
• Technical data — your IP address, which we use to estimate your general location (country/region) and to help prevent spam.
• Usage data — the pages you visit and the site that referred you, collected through our own first-party analytics so we can understand how the site is used.

We do not collect special category data, and we do not knowingly collect information from children.

How we use your information

We use the information above to:

• Respond to your enquiry and provide quotes, proposals and services.
• Operate, secure and improve our website.
• Where you have agreed, send you occasional updates about our services. You can opt out at any time.

Our lawful bases

Under UK GDPR we rely on the following lawful bases:

• Consent — when you submit an enquiry or agree to marketing.
• Legitimate interests — to operate and secure our site and to respond to your messages.
• Contract — where we are providing services you have engaged us for.

Sharing your information

We never sell your personal information. We share it only with trusted providers that help us run our business — including the Franks One platform we use to manage enquiries and hosting — and only so they can perform services on our behalf.

We may also disclose information where required by law.

How long we keep it

We keep enquiry and contact information for as long as needed to deal with your request and for our legitimate business records, after which it is deleted or anonymised.

Your rights

You have the right to access, correct, delete, restrict or object to our use of your personal information, to request portability, and to withdraw consent at any time. To exercise any of these, email us at [email protected].

If you are unhappy with how we have handled your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use a minimal set of cookies. See our Cookie Policy for details on what we use and how to manage them.

Security

We use appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work to keep your data safe.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.